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  Troubleshooting  
 

PC Component Overview

 

Case and Power Supply

 

Computer cases come in many different sizes and styles. Desktop units usually have two to three 51/4-inch drive bays and two 31/2-inch drive bays. Mini tower cases have the same general configuration as the desktop cases but are arranged sideways so the case stands on one side rather than on the bottom. Full tower cases are extensions of mini tower cases. They usually contain up to seven 51/4inch drive bays and two to four 31/2-inch bays.

 

Power supplies are most often found mounted to the rear of the case. They can range from 150 watts to more than 250 watts. The size of the power supply depends on the anticipated use. If you have multiple devices on your system, you will need a larger-than-normal power supply. Most power supplies have output voltages of 5 and 12 V dc.

 

Power supplies have fans that move air across the components to keep them cool. A common failure point on power supplies is the fan. When most fans begin to fail, they make an audible noise. This is the first indication of a problem. The power supply may continue to function, but it will usually quit altogether in less than two months. Exactly how long it will continue to operate is dependent upon the amount of time the unit is powered on each day. When the fan fails, the rest of the internal components overheat and break down. The best course of action is to replace the power supply when the fan begins to fail.

 

Power supplies connect to the building electricity via a three-prong connector on the rear of the PC case. Generally, you may also find a small switch on the power supply that enables you to select the input voltage.

 

You can sometimes prolong the life of a failing power supply fan by drilling a very small hole in the center of the fan guard and applying a small drop of oil. This will lubricate the contact point between the fan shaft and the power supply case. If your fan does not use the case as a support for the fan shaft, taking this step will have no effect.

 

Motherboards

 

The motherboard or system board is usually the largest board in the computer. It normally contains the processor, coprocessor, memory chips and expansion slots as well as a host of other integrated components. Some motherboards found in low profile cases do not have expansion slots. This type of board uses a special slot that accepts a board that usually has three expansion slots on it. The expansion boards will be installed parallel to the motherboard instead of perpendicular as in the generic motherboard. This type of board will also have integrated devices such as video controllers, serial and parallel ports, and hard and floppy drive controllers.

 

Basic Components and System Designs

 

History of the PC

 

The first mass-produced personal computer was the Altair 8800. It came out in 1975 and was produced MITS. The computer used an 8-bit Intel 8080 CPU and had 256 bytes of memory. This computer did not have any peripheral devices such as a monitor, keyboard or disk drives. The computer used a version of BASIC, which was written by Bill Gates.

 

Within a short period of time, several other companies began producing personal computers. These computers utilized an operating system called CP/M, produced by Digital Research. Most of these computers were used by hobbyists and were not seen as tools for business.

 

In 1980, IBM decided to enter the personal computer market. IBM did not want to make its own chips or software for its new line of PCs, so it purchased CPUs from Intel and an operating system from a newly formed company called Microsoft. The first IBM PC came out in August 1981 with just 64K of RAM and a 160K floppy disk drive. It was thought that the only significant use for this machine would be for playing games. IBM made the PC an open system that gave other hardware and software manufacturers the ability to make products for the PC. This created a huge market and allowed other vendors to create clones.

 

IBM introduced the PC/XT in March 1983. This was the first PC with a hard drive, and it came with MS-DOS 2.0 and an 8088 processor. This new version supported 360K diskettes and a UNIX ­type tree directory structure. The PC/XT quickly moved PCs out of the home and into the office environment.

 

17 months later, IBM came out with the PC/AT. This computer was based on a 286 processor. It supported up to 16MB of RAM and had the ability to run multiple programs at once. This new PC also came with a 1.2MB disk drive, a battery backup clock and MS-DOS 3.0. This version of DOS could run the computer only in real mode, which simulated the 8088-processor operating mode. This allowed backward compatibility, but it did not take full advantage of the new processor.

 

IBM then introduced the PS/2 in 1987. These computers came with 720K and 1.44MB 3.5-inch diskette drives and contained the next generation of processors, the 80386 by Intel. The operating system was MS-DOS 3.3, which supported the new diskette drives. With the introduction of the PS/2, IBM and Microsoft introduced a new operating system, OS/2. It was thought that this new operating system would replace MS-DOS, but it never happened. The first release of OS/2 was able to make use of extended memory and it supported multi­programming, but it was released prior to being thoroughly tested and it contained many bugs. Because the operating system did not catch on like Microsoft wanted, the company dropped it. This caused a split between IBM and Microsoft. Microsoft began concentrating more on its graphical operating system called Windows.

 

The 80386 processor and motherboard systems were released in two different types, the 386DX and the 386SX. The difference between these two systems was the motherboard. The DX system ran on a new 32-bit motherboard, while the SX system ran on a 16-bit 286 motherboard. Both systems had processors that internally were 32-bit, but the SX communicated with the outside world on the 16-bit level.

 

Intel introduced the 486 processor in April 1989. This processor was very similar to the 386, with a few exceptions. These exceptions created dramatic performance improvements. The 486DX processors included an integrated math coprocessor and a small Level 1 cache on the chip.

 

The 486 local bus was dramatically different from that of the 386, resulting in significant increases in bus transfer rates. The 486 referenced data in blocks of up to 16 bytes in size, while the 386 bus sent an address with each memory reference. The result of this burst-mode block transfer scheme was a 50 percent performance increase in the data transfer rate.

 

Because there was a tremendous price difference between the new 486 chips and the top-of-the-line 386 chips, Intel introduced a 486 chip that did not include the integrated math coprocessor. This chip was called the 486SX and was one-third to one-half the price of the 486DX chip.

 

The next chip to be released was the clock-doubled 486 chip, called the 486DX2. This chip doubled the internal clock rate of the processor while allowing it to continue communicating on the outside with its original speed. A clock-tripled chip, the 486DX4, was released next.

 

In March 1993, Intel introduced the Pentium processor. This new processor contained 3.1 million transistors, compared to the 486's 1.2 million. The internal cache size was increased to 16K, and the local bus width was increased from 32 bits to 64 bits. The speed of the bus was also increased to 60 and 66 MHz. The first Pentium processors that were released were 5-volt chips and produced a great deal of heat, which resulted in several heat-related problems.

 

With the release of faster processors, Intel reduced the voltage to 3.3. This dramatically reduced the heat-related problems, and the systems with these new chips improved in stability.

 

The Pentium Pro chip has been optimized for 32-bit applications and does not run 16-bit applications as well as its predecessors. This is why Windows 95 runs faster on a 20200MHz Pentium than on a 200MHz Pentium Pro.

 

The latest improvement in the Intel line of processors is MMX. MMX technology optimizes multimedia performance, increasing the processor's ability to handle the large data streams associated with multimedia programs.


 

Bus Architectures and Expansion Slots

 

The original PC, which used an 8088 processor, had an 8-bit, bi-directional data bus. This bus had two rows of connectors with 31 pins on each row. When the PC/AT came out, it had a new 16-bit data bus. This bus maintained the original slot with 62 connectors configured in two rows and added a second connector with 36 pins. This enabled the new bus to accept 8-bit expansion cards that were used with the original PC/XT bus. The new 16-bit expansion slots are now referred to as ISA (industry standard architecture) slots.

 

EISA (extended industry standard architecture) slots resemble ISA slots, but there are some important differences. An EISA slot is deeper than an ISA slot to allow it to accept both 16­bit ISA and 32-bit EISA cards. This type of expansion slot dramatically increased the cost of the motherboard, so it really did not catch on as well as the VLB and PCI slots did.

 

VL-Bus (VESA local bus) is a 32-bit expansion slot that will accept cards specifically designed for the slot as well as ISA and 8-bit expansion cards. This type of expansion slot became popular with the release of the 486 processors. This slot was originally created to handle multimedia and to speed large amounts of data through the PC bus.

 

When the PCI (peripheral component interconnect) slot was developed, there was a great deal of discussion as to which was better, the VL-Bus or PCI. PCI eventually won out due to the 64-bit slot available in the Pentium-based systems.

 

PCI slots in 486 systems are 32-bit, and, unlike the VL-Bus slots, will accept only PCI expansion cards. The PCI bus has become the standard on most Pentium and Pentium-compatible systems.

 

The IBM PS/2, originally came with a Micro Channel Bus. This bus contained additional power and ground pins, which allowed the card to draw more power from the motherboard with less impedance. This resulted in less RF interference and improved data integrity.

 

The Micro Channel bus supports three types of cards: 32-bit, 16-bit and 16-bit with video extensions. It also supports multiple bus masters by providing a set of signals that allows expansion cards to act as bus masters. In addition to the video extensions, the Micro Channel bus also contains an audio subsystem feature that can provide high-quality audio capability between devices and output over the system speaker.

 

The Micro Channel bus does not use addressing and configuration switches on expansion cards. It uses a feature called POS (programmable option selection) to configure the expansion cards. When the computer is turned on, it accesses each expansion slot. The expansion cards issue a code when they are accessed. The processor reads the code and compares it to the configuration data stored in the computer nonvolatile memory and then loads that data into the expansion card. While this system was very effective, it did not catch on, and has since been abandoned.

 

RAM Chips

 

With today's operating systems and software, random access memory (RAM) is the key to a properly functioning computer system. Adding RAM to a computer is the easiest and quickest way to upgrade a system. Computer memory comes in a variety of forms. The normal form is a DRAM chip in the form of SIMMs (single in-line memory modules), or DIMMs (dual in-line memory modules).

 

The smallest DRAM chip is called a DIP (dual in-line package). DIPs normally range in size from 16K to 1024K. SIPPs (single in-line pin packages) resemble SIMMs with one exception: They contain a single row of pins on the bottom instead of an edge connector. SIPPs range in size from 256K to 1024K. SIPPs are the least common type of memory module.

 

SIMMs come in both a 30-pin format and a 72-pin format. 30-pin SIMMs range in size from 256K to 16MB. During the era of 386-based computers, 30-pin SIMMS were the most common type of memory module on the market. Today, the most common types of memory module for desktop computers are the 72-pin SIMM (ranging in size from 4 MB to 32MB) or the 168-pin DIMM (16MB to 1 GB).

 

Hard Drives

 

The hard drive first appeared in the IBM PC/XT and stored a whopping 10MB of data. Most people never dreamed they could ever use that much storage space. Today, hard drives can store more than 9GB of data. while most computers on store shelves have at least a 2.1 GB hard drive, a 3.2 GB hard drive is fast becoming the norm.

 

Hard drives of the past used either an ST-506 interface or an ESDI (enhanced small device interface) to transmit data to other parts of the computer. Today's hard drives use either SCSI (small computer systems interface) or IDE (integrated drive electronics) drives.

 

A hard drive consists of several disks, or platters. Data is stored on hard drives in bytes. The bytes are arranged into groups of 512 bytes, which are called sectors. Sectors are grouped together into concentric tracks. Tracks are sometimes referred to as cylinders, but this is a mistake. Cylinders are actually made up of a single track that runs through the platters. Tracks are circles and if you stack circles on top of each other, you will get a cylinder. The number of tracks on each platter is identical to the number of cylinders on the hard drive. This is why manufacturers list information about the number of cylinders and don't usually list any track information.

 

Floppy Drives

 

Floppy drives have been designed in many sizes. The first floppy drive in a PC could hold 160K bytes of data. When IBM introduced the PC/XT, it came with a 360K diskette drive. These were called floppy drives because the diskettes that were used in the drives were very flexible. Eventually, a 1.2MB diskette with this same construction was introduced. Even though the 1.2MB looks identical to the 360K diskette, it is constructed using different materials and stores data in a different way. You may be tempted to format a 360K diskette to 1.2MB, but you will get several bad sectors during the format process. You should always use the appropriate diskette to avoid data loss.

 

In the late 1980s, the 3.5-inch diskette was introduced. This new diskette could hold 720K of data. This diskette also came in a harder case than previous diskettes. A spring-loaded door closed over the opening to the magnetic media when the diskette was removed from the drive. Today these 3.5-inch diskettes can hold up to 2.88MB of data, but the norm is 1.44MB.

 

Diskette drives use MFM to encode data on the disks. This is the same encoding method the first hard drives used. Access times for most floppy drives is greater than 100 milliseconds (ms). This compares to less than 10ms for most new hard drives.

 

Expansion Cards

 

Expansion cards, also called adapters, allow you to add devices to your PC. These devices can range from CD-ROMs to video display devices. Expansion cards vary according to the bus they were designed for. The most common types of expansion card are the 16-bit ISA card or the 64-bit PCI card.

 

Expansion cards plug into slots on the motherboard. Most expansion cards have external connectors to attach external devices to the computer. Below is a list of some of the more common types of expansion cards:

 

Video controllers              Serial ports

Parallel ports              CD-ROM controllers

Hard drive controller cards                       Modems

Network adapter cards              Sound cards

SCSI host adapters              Game port cards

 

Some expansion cards are multifunction cards. These cards combine several controllers onto one card. An example of this would be an input/output (1/0) card that has serial ports, a parallel port, a game port, a hard drive controller and a floppy controller all on a single card. You may find several of these devices integrated on the motherboard.

 

Ports

 

Ports provide a way to attach devices such as printers, mice and modems to your computer. There are two main types of ports on most PCs: Parallel and serial.

 

The parallel port is most commonly used to connect printers to computers. Parallel ports were originally unidirectional; but most today are bidirectional, which allows devices such as scanners and tape devices to be connected. Newer EPPs (enhanced parallel ports) not only support bi-directional data transfer but also support increased data transfer speed.

 

Serial ports, also referred to as com ports or RS-232 ports, support low-to medium-speed bi­directional data transfer. Serial ports are used to connect mice and external modems to the computer. They have also been used to connect printers to computers, but with the development of parallel ports this use has dramatically declined. most serial ports support data transfer rates of up to 115,000 bits per second, but some serial ports can support up to 345,000 bits per second. Serial ports come in two different configurations: 9-pin and 25­pin types.

 

Monitors

 

The first computers designed for home use did not come with monitors. These units came with adapters that connected to television sets. The first monitors that were designed to work with PCs were monochrome. These monitors usually had black backgrounds and displayed text in either amber or green. They provided greater resolution than a television set but that was their only advantage over televisions.

 

The next type of monitor to be introduced was the RGB monitor (also called the CGA monitor). This monitor could display four colors from a 16-color palette with a CGA display adapter or 16 of 64 possible colors with an EGA adapter.

 

Graphics could be displayed to a maximum of 640 x 200 pixels. The input for this type of monitor was digital. The maximum vertical refresh rate of this type of monitor was 200 pixels, so the EGA adapters used an interlacing technique to produce 350 lines and achieve a resolution of 640 x 350 pixels.

 

The EGA (enhanced graphics adapter) monitor could be used with a CGA or an EGA display adapter. When used with an EGA display adapter, it had a resolution of 640 x 350 pixels. These were the last monitors to use a 9-pin D shell connector. This type of monitor was actually an RGB monitor with a higher resolution. As such, it could display 43 lines of text per screen rather than the usual 25. This may have seemed to be a nice improvement but most programs could not support the 43-line mode.

 

The next monitor standard to be introduced was the VGA (video graphics array). This type of monitor provides a resolution of 640 x 480 pixels. The VGA monitor uses an analog RGB input instead of the digital input used by previous monitors. VGA monitors have a color palette of 262,144 colors. This type of monitor uses a 15-pin D shell connector.

 

An improvement of the VGA monitor is the SVGA or super VGA monitor. This monitor can display 1024 x 768 pixels, and some can even display resolutions of 1280 x 1024 pixels. The SVGA has become the standard type of monitor on most PC systems.

 

An important factor to consider when deciding on which monitor to purchase is the dot pitch. Dot pitch is actually the width of the dots the monitor can display. Generally, monitors with smaller dot pitches will produce sharper images.

 

Dot pitch sizes range from .39 to .22. To decide which dot pitch will best suit your needs, you will have to know what resolution you will be using and the size of the monitor screen. Larger monitors can usually have larger dot pitches (such as .31), but for smaller monitors you should try to purchase one with a maximum of .28 dot pitch. If you need a SVGA monitor with a resolution of 1024 x 768 pixels, then you will want to purchase one with a .26 dot pitch.

 

Video Cards

 

The video card, or video display adapter, is a card that controls the computer monitor. In some systems, this adapter is integrated into the motherboard, but in other systems you will find the display adapter in an expansion slot on the motherboard. Today, most video display adapters are SVGA cards. These cards come in various bus designs, from the standard 16-bit ISA to 64-bit PCI configurations. There is also a wide variety of memory configurations on these cards as well.

 

video memory not only helps improve the speed of the video card but also determines the number of colors and the resolutions the card will be capable of displaying. Table 1 outlines the memory requirements of video adapters based on the number of colors and resolution.

 

Screen Pixel Resolutions

 

Color Modes                 640x480              80OX600              1024x768              1280x1024              1600x1200              1920x1440

16-color              153,600                     240,000              393,216              655,360              960,000              1,382,400

256-color              307,200                     480,000              786,432              1,310,720              1,920,000              2,764,800

True-color              614,400                     960,000              1,572,864              2,621,440              3,840,000              5,529,600

 

High-color              1,228,800 1,920,000 3,145,728                   5,242,880              7,680,000              11,059,2OO

 

Table 1: Video memory requirements in bytes for color modes and screen resolutions

 

As Table 1 shows, the memory requirements for different resolutions and colors can become quite steep. For most modern graphics software, you should have a video card with no less than 2MB of video memory.


 

Sound and Multimedia Cards

 

The first PCs could only produce sounds through the small speakers contained inside their cases. Several software programs were written to try to produce different sounds from the PC speaker, but these programs were limited by the sound circuitry of the PC motherboard.

 

Today, sound cards for PCs can be purchased for under $40, and a multitude of software exists to take advantage of these devices. Software even exists that allows for voice recognition and speech-to-text conversions. The sound cards produced today vary greatly in how they create sounds.

 

Most sound cards manufactured today are 16-bit ISA cards. One of the first sound cards that appeared on the market was an 8-bit card, created by Creative Labs, called the SoundBlaster. You may hear references to sound cards as being either 8-bit, 16-bit or 32-bit. These references are to the sampling rate of the sound card rather than to the slot type. Cards that have 8-bit sampling rates are good for simple computer games or music, but you really need a 16-bit sampling card for good multimedia. If you are interested in doing music composition on your PC, then you will want to get one of the 32-bit sampling cards (e.g., AWE32).

 

Most sound cards can play back sample files such as WAV files, as well as music files such as MIDI files. However, there are cards that will only do one of these, so you should pay close attention to the specifications of the card before you purchase it.

 

Along with the ability to play sound files, sound cards may also have the ability to connect to your CD-ROM and play music CDs. These sound cards have an audio pass-through cable connector. This connector cable connects to your CD-ROM drive and to the sound card. Without this cable, you will have to use a jumper cable from the audio jack on your CD-ROM to your line-in jack on your sound card. Some of the older 8-bit sound cards such as the SoundBlaster do not have a CD-ROM audio pass-through connector.

 

Another feature that was not found on older sound cards is the CD-ROM controller or secondary IDE controller. Newer sound cards come with one or more interfaces (controllers) to connect CD-ROMs to. These devices are usually specific to certain types of CD-ROMs. The software that comes with the sound card can be used to configure the card to either activate or deactivate the CD controller. If you already have a primary and secondary IDE controller in your system and you have an IDE CD-ROM, you should deactivate the sound card CD controller. The new high speed CD-ROM drives usually cannot be connected through this controller.

 

Modems

 

Computers store and use data as bits of digital information. Phone lines transmit analog data, so for your computer to transmit data over a phone line the data must be converted from digital data to analog data. The analog data must also be converted back to digital data on the other end. The process of converting digital to analog is called modulation, while the process of converting analog to digital is called demodulation. This is where the term modem comes from.

 

Modems come in either internal or external models for desktop systems or PCMCIA cards for laptop computers. The internal models are usually 8-bit ISA cards, and the external models connect via a serial cable to an existing serial port on the computer.

 

Modems are classified according to how fast they can transmit data. This is measured in bits per second. Most people confuse bits with bytes, but 1 byte is actually 8 bits. It's important to note that when talking about modem transmission rates, 1K is 1000 bits. This is different from 1K of memory, which is 1024 bytes. (Baud is an older term that was used to describe the data transmission rates of modems. With PCs, baud is the same as bits per second.)

 

Some of the first modems transmitted data at the rate of 300 BPS, but today the most common modems transmit data at 28.8K BPS. Modems that transmit data faster than 56K BPS are now becoming the standard. You may be eager to run out and purchase the fastest modem available, but remember that the actual connection speed is controlled by the slowest modem. This means that if you have a 56K modem and dial up a 14.4K modem telephone line, your connection speed cannot be faster than 14.4K. Another factor that controls the speed of a connection is the quality of the phone line.

 

The largest factor, however, is in the digital portion of the modern telephone switching network. This system converts the analog voice signals to digital signals to allow computers to enhance switching. The audio signal is converted to a 64K digital channel, which uses an 8-bit sampling rate of 8KHz. Compare that to the 16-bit, 44KHz sampling rate of audio CDs and you can see that it is a much slower system.

 

Modems have either one or two RJ-11 jacks. The most common modems have two: One is used to connect to the phone line and the other is used to connect to a phone.

 

Most modern modems also have the ability to send and receive faxes. These modems usually can transmit and receive faxes at 14.4K. Some of the more expensive modems also have the ability to convert your computer into a voice mail answering system, and some even support simultaneous voice and data transmissions.

 

Network Interface Cards (NICs)

 

The network interface card is used to connect your PC to the local area network (LAN). The first cards that were produced were 8-bit cards that had a maximum data transmission rate of approximately 2 to 5Mbps. The introduction of 16-bit cards increased the maximum data transmission rate to 10 Mbps. Today's network cards are capable of up to 100 Mbps.

 

The NIC is usually connected to the LAN in one of three ways, depending on the type of cabling that is used. You may see up to three different connectors on some network cards.

 

The most common type of connection is the RJ-45, which looks like a large telephone jack. This type of connector is used on 10baseT networks. The cable looks like ordinary telephone line. The workstations are usually connected to hubs. The maximum length of wire is 100 meters.

The next most common type of connection is a BNC connector. This type of connector is used on thin Ethernet cable, which is sometimes called thinnet. This cable is usually configured in a bus topology and is connected to each PC via a "T" connector. The cable is terminated at both ends by a 50-ohm terminating resistor.

 

The third type of connector that may be found on a NIC is the AUI port. This type of connector looks like a joystick port and is used to connect the dropdown cables from thick Ethernet networks.

 

Small Computer System Interface (SCSI)

 

SCSI is a bus system that can connect one or more host computers with a wide variety of peripheral devices. The SCSI card is called a host adapter. Devices (either internal or external) are daisy-chained to this adapter. The last device on the internal or external chain must be terminated.

 

There are actually three different SCSI standards. The first is simply called the SCSI. It has an 8-bit mode with a 5MB per second transfer speed. Then, SCSI2 was introduced, which was backward compatible with the SCSI standard. It has 8-, 16- and 32-bit transfer modes and can support speeds up to 40MB/second. The SCSI-3 standard is actually the 32-bit mode of the SCSI-2.

 

Most SCSI host adapters can support up to seven peripheral devices, but there are some newer adapters that can support up to 14 devices. Each device that is connected to a host adapter must have a unique ID number. This number is usually selected on the peripheral device by either a dial-type switch or jumpers.

 

Which way does the cable plug in?

 

One of the most common mistakes made during PC repairs is attaching the data cables incorrectly. Although this is a common mistake, it's actually very simple to properly connect your data cables.

 

All ribbon cables that are used for data connections have a colored stripe on one side. This stripe always connects to pin 1 on the connector. Some connectors, such as those on diskette drives, may not have the pins clearly labeled. If you run into one of these, first try connecting the cable with the stripe to the pin closest to the power connector on the device. Adapter cards data cable connections are usually clearly labeled, so identifying pin 1 is relatively easy.

 

Power connectors for internal devices have a rectangular connector with angled shoulders on one side and flat shoulders on the other. If you feel resistance when making a power connection, double-check to make sure you are not attempting to insert the plug upside down.

 

Switches, Chips and Cards

 

Some expansion cards and motherboards contain switch blocks. These switch blocks are used to change various settings of the device. Some of the older network cards used these switch blocks to set the IRQ and 1/0 addresses of the card. You can use a ballpoint pen or a very small Phillips-head screwdriver to change the position of the switches. The switches usually have an "on" position and an 'off" position.

 

Chips, such as those used for cache memory or video memory, must be inserted in the socket in a particular direction. The socket has an indicator, such as a notch or colored dot, on one end. The chip has a similar indicator as well.

 

After you have identified the proper way to insert the chip, you should use a tool specifically designed for this step. If you do not have a tool to insert the chip, you can press the chip in with your fingers. Be very careful to press the chip in evenly; otherwise, you may bend the connector pins.

 

Most expansion cards can easily be inserted into the proper expansion slot on the motherboard. There are a few boards that put the keyboard BIOS chip between the slots and the back of the case. Some expansion cards may hit the keyboard BIOS chip before they are fully seated. If this happens, select a different slot for the card.

 

HARD DRIVES

 

The hard drive first appeared in the IBM PC/XT and stored a whopping 10MB of data. Most people never dreamed they could ever use that much storage space. Today, hard drives can store more than 9GB of data. while most computers on store shelves have at least a 2.1 GB hard drive, a 3.2 GB hard drive is fast becoming the norm.

 

Hard drives of the past used either an ST-506 interface or an ESDI (enhanced small device interface) to transmit data to other parts of the computer. Today's hard drives use either SCSI (small computer systems interface) or IDE (integrated drive electronics) drives.

 

A hard drive consists of several disks, or platters. Data is stored on hard drives in bytes. The bytes are arranged into groups of 512 bytes, which are called sectors. Sectors are grouped together into concentric tracks. Tracks are sometimes referred to as cylinders, but this is a mistake. Cylinders are actually made up of a single track that runs through the platters. Tracks are circles and if you stack circles on top of each other, you will get a cylinder. The number of tracks on each platter is identical to the number of cylinders on the hard drive. This is why manufacturers list information about the number of cylinders and don't usually list any track information.

 

 

IDEs allowed disk manufacturers to create onboard programs that are capable of active error checking, zone recording, higher disk rotation speeds and drive remapping. If you have an IDE drive and you connect another hard drive to your system's controller, you are required to create a "master/slave" relationship between the two drives. If you add another drive, you will likely need to set a dip switch on the new drive to define its role in the PC.

 

Enhanced Integrated Drive Electronics (EIDE)

 

This drive, which supplanted the IDE hard drive, follows two industry standards: ATA-2 and ATAPI. This standard allows you to connect up to four devices.

 

Enhanced System Device Interface (ESDI)

 

This is an update of the ST-506 standard found on MFM and RLL drives. This particular drive was found primarily in high-end IBM PS/2s.

 

Small Computer Systems Interface (SCSI)

 

This type of drive has a built-in smart bus and allows up to seven SCSI devices to be connected. To use a SCSI device, a SCSI adapter must be installed on the computer.

 

SCSI drives come in three types: SCSI I, SCSI II, and SCSI III. SCSI devices all have different SCSI numbers (1-7). SCSI devices are daisy-chained, with the device at the end of the chain containing a terminating resistor. SCSI devices are also often referred to by the following names:

 

SCSI I: Fast SCSI

SCSI II: Wide SCSI

SCSI III: Fast and Wide SCSI

 

Hard Drive Terms

 

Cache: Cache can be either software or hardware generated.

 

Hardware cache is usually a portion of dynamic RAM found between the CPU and RAM. It is used to store instructions.

 

Software cache is usually created by either Smart Drive or Vcache in windows for Workgroups on the hard drive. It has been replaced in Windows 95 and Windows NT by built-in caching, sometimes referred to as DynaPaging.

 

Boot sector: This is the first sector of a partition that holds the information your computer needs to start. It also contains information relating to the number of sectors/clusters, the size of the partition, the number of sectors/FAT and the number of sectors in the partition.

 

Cluster: This is the smallest addressable space found on the hard drive. Sometimes it is referred to as an allocation unit.

 

Cylinder: Cylinders are the concentric write able tracks found on the surface of the platters that make up the hard drive.

 

Hard drive buffer: This is a portion of the hard drive's data that's read ahead of time and stored in the hard drive cache.

 


 

 

Troubleshooting Basics

 

Tools and Test Equipment

 

The following is a list of the essential hand tools you should have in your repair kit: Medium-sized flathead screwdriver Medium-sized Phillips screwdriver Nut driver (1/4 inch) Small flathead screwdriver (1/8 inch across) Needle nose pliers Penlight

 

Some additional repair tools that are handy, but not required:

Cross-lock tweezers

Torx screwdriver

Inspection mirror

Pickup tool with claws

Pressurized gas

Foam swab

Screen cleaner

 

In addition, you should also have the following test equipment in your tool kit:

Wrap plugs (loop-back connectors)

Volt/ohm meter

Logic probes and logic pulsars

Outlet testers

 

The wrap plugs can be used to test serial and parallel ports. Logic probes and logic pulsars can be used to test digital circuits. Outlet testers can be used to test electrical outlets.

 

Safety Considerations

 

1.       Discharge any static electricity you may have in your body by touching the metal part of the computer case while it is plugged in to the wall outlet. This will prevent possible damage to delicate electrical circuits on the motherboard, expansion cards and memory chips.

 

2.     Unplug the power cord. You should unplug the cord from the computer. By unplugging the cord from the computer's power socket, instead of from the wall socket, you are more likely to keep someone from accidentally restoring power to the computer while you are working on it.

 

Preparing to Disassemble Your PC

 

Prior to disassembling your PC or doing any major repairs or upgrades, follow the steps outlined below to ensure the PC will function after you have finished with your work:

 

1.     Use containers to hold small items you have removed from the PC. Keep all parts close together once they are out of the PC.

 

2.     Record the setup and configuration

Hard drive settings (CMOS)

The number and type of floppy drives

Amount of memory in the system

The date and time

 

3.     Record the physical configuration

Jumper settings

DIP switch settings

Cable orientations (photograph the settings and document any setting

changes you have made)

Label parts that go together as you remove them to aid you when it is time

to return them

Photograph the part before it is removed

 

PC Disassembly

 

Removing the cover on a generic case:

 

1.     Turn off the computer. Unplug the cord from the unit and the cords on all peripheral devices.

 

2.     Face the rear of the system toward you

 

3.     Locate the cover screws. Remove the cover screws with a nut driver or a screwdriver.

 

4.     Remove the cover by sliding it toward the front of the system (if the face piece and the cover are a single unit). If the cover is not connected to the face piece, slide the cover toward the rear of the computer and lift up. Most tower and mini tower cases do not integrate the cover and the face piece.

 

Removing the adapter boards from the unit:

 

1. Record the location of all adapter boards

 

2. Remove nuts with a nut driver or screwdriver

 

3. Record the location and position of the cables

  

   4. Using a gentle rocking motion, remove the adapter using both hands. (Removal is sometimes easier if you use your fingers to lift up on the connector on the card.)

 

5. Record the position of the jumper and DIP switches

 

Removing the diskette drive:

 

1. Remove any drive-retaining screws. You can turn the unit on its side to provide better access to the screws. Some cases are designed with the retaining screws on the front of the case. These screws hold the rails instead of the drive.

 

2. Return the chassis to a flat position; if necessary, remove any remaining drive-retaining screw

 

3. Disconnect the power and signal cable from the drive. Note the position of the colored strip on the signal cable. You will need this information when you reinstall the drive.

 

4. Carefully slide the drive out toward the front of the unit

 

Note: The above method may also be used to remove CD-ROM drives.

 

Removing the hard drive:

 

1. Remove the retaining screws on both sides of the drive. Some drives may have rails that attach to the front of the case frame.

 

2. Remove the power and signal cables from the drive. Note the position of the colored strip on the signal cable. You will need this information when you reinstall the drive.

 

3. Slide the drive out of the case. Since case designs vary a great deal, you may have to slide the drive out toward the rear of the case or toward the front.

 

4. After removing the drive, make note of all the jumper settings on the drive

 

Removing the power supply:

 

1.     Remove the four power-supply screws

 

2.     Disconnect the cables from the power supply to the motherboard. Some cables may have a small plastic latch in the center of the plug that should be pulled away from the unit to release it. AS you lift the cable plugs off the connector on the motherboard, you may have to move them to a 45-degree angle to facilitate their removal after they have cleared the connector prongs.

 

3.     Disconnect the power cables from the power supply to the disk drives

 

4.     Do not pull up on the wires

 

Removing SIMMs (single in-line memory modules):

1.     From the SIMMS closest to the disk drive bus adapter slot, pull the tabs on each side of the socket outward

 

2.     Rotate or pull the SIMM up and out of the socket

 

3.     Remove the other SIMM closest to the motherboard using the same steps

 

Removing the motherboard:

 

1.     Remove all electrical connectors from the motherboard (speaker, turbo switch, turbo led, power supply and keyboard)

 

2.     Remov